These Terms of Service ("Terms") govern access to and use of the ZantIQ contract intelligence platform and associated services ("Service") provided by ZantIQ, Inc. ("ZantIQ," "we," "us," or "our"), a California limited liability company.
If you are entering into these Terms on behalf of a company or other legal entity ("Customer"), you represent and warrant that you have authority to bind that entity to these Terms. References to "you" or "Customer" mean that entity.
These Terms constitute the entire agreement between ZantIQ and Customer regarding the Service and supersede all prior agreements, representations, or understandings. If Customer has separately executed a written Master Service Agreement or Order Form signed by an authorized representative of ZantIQ, that document controls to the extent of any conflict.
ZantIQ offers the following subscription plans. Feature availability, contract limits, and connector inclusions are described at zantiq.ai/pricing and may be updated with notice.
| Plan | Monthly Rate | Annual Prepay | Contract Limit |
|---|---|---|---|
| Starter | $349/month | $4,188/year | 10 active contracts |
| Pro | $899/month | $10,788/year | 100 active contracts |
| Business | $2,499/month | $29,988/year | 500 active contracts |
| Enterprise | Custom | Custom | Unlimited / custom |
Definition of Active Contract. Each contract document ingested into the Service—and each subsequent version or revision of that document—constitutes a separate Active Contract. For the avoidance of doubt, the following are each counted as distinct Active Contracts against a Customer's Plan limit: the original executed agreement; any amendment, addendum, or side letter to that agreement; any restatement, renewal, or replacement agreement; and any other revised version uploaded or ingested, regardless of whether it supersedes a prior version.
No deletion of contracts. Active Contracts cannot be permanently deleted from the Service. This policy ensures an unbroken record of contractual obligations and version history for audit, compliance, and revenue-protection purposes. Superseded versions are archived automatically and removed from active monitoring, but remain accessible in Customer's contract history and continue to count against the Active Contract limit.
Versioning and net-new counting. When Customer uploads or ingests a new version of an existing contract (e.g., an amendment, renewal, or restated agreement), the new version is added to the Service as a net-new Active Contract. The prior version is archived and its active monitoring is paused, but it retains its status as an Active Contract for counting purposes. Customer is responsible for ensuring that its Active Contract count remains within the limit for its Plan at all times.
Plan limits and overages. If Customer's Active Contract count reaches or exceeds its Plan's contract limit, Customer must upgrade to a higher Plan before ingesting additional contracts. ZantIQ may, at its discretion, temporarily suspend ingestion of new Contract Data (including new versions) until Customer upgrades or reduces its Active Contract count through Plan upgrade. Temporary suspension of ingestion does not constitute a breach of these Terms by ZantIQ and does not entitle Customer to a refund or service credit.
Visibility. The Service provides Customer with real-time visibility into its Active Contract count and Plan utilization through the Account dashboard. ZantIQ will provide in-app notice when Customer reaches 80% and 100% of its Plan's contract limit.
Read this section carefully. Starting a free trial authorizes ZantIQ to automatically charge your payment method at the end of the trial period unless you cancel first.
Eligibility. Free trials are available only to organizations using a valid corporate or business email address. Personal email addresses (including Gmail, Yahoo, Outlook, Hotmail, iCloud, ProtonMail, AOL, and similar consumer providers) are not eligible. Each organization is entitled to one (1) free trial per email domain regardless of whether a prior trial was converted, cancelled, or abandoned.
Duration. Trials last fourteen (14) calendar days from account creation, with full feature access for the selected Plan.
Payment capture. A valid payment method is required to start a trial. It will be verified but not charged during the trial period.
Automatic billing after trial. Unless cancelled before the trial ends, your payment method will be charged for twelve (12) months at the annual rate of your Plan:
Twelve (12) month minimum term. All Plans — Starter, Pro, Business, and Enterprise — are sold as annual subscriptions with a twelve (12) month minimum term commencing on the first day the payment method is charged (i.e., day 15 of the trial for self-serve Plans; the Order effective date for Enterprise Plans). ZantIQ does not offer month-to-month or short-term subscriptions.
Upfront annual billing. Self-serve Plans (Starter, Pro, Business) are billed once, upfront, for the full twelve (12) month term at the annual rate specified in Section 3.3. Enterprise Plans are billed as specified in the applicable Order.
Auto-renewal. All subscriptions auto-renew for successive twelve (12) month terms at the then-current list price for the Plan, and ZantIQ will charge the payment method on file for the renewal Fees on the renewal date. Renewal is automatic unless Customer cancels at least thirty (30) days before the renewal date via Account settings or by written notice to info@zantiq.ai. A renewal charge processed prior to a valid cancellation notice starts a new twelve (12) month term. Customer is responsible for keeping the payment method on file current; a failed renewal charge does not cancel the subscription or waive Fees.
Trial cancellation. A cancellation submitted before the fourteen (14) day free trial ends terminates the account with no charge and no term commencing. The 12-month term rules below apply only after the first paid charge on day 15 of the trial.
Mid-term cancellation. Customer may submit a cancellation request at any time after the first paid charge. Cancellation takes effect at the end of the then-current twelve (12) month term; the Service remains active and Fees remain owed through that end date. Consistent with Section 3.5, no partial-period refunds are issued for early cancellation.
Price changes. ZantIQ will provide at least thirty (30) days' written notice (email to the Account billing contact) before any price increase takes effect at the next renewal. The current term's rate is fixed for the duration of that term.
Taxes. All Fees are exclusive of applicable taxes. Customer is responsible for all sales, use, VAT, GST, or similar taxes unless Customer provides a valid exemption certificate.
All Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. If Customer cancels a subscription, access continues through the end of the paid period and no partial-period refunds are issued.
If any undisputed amount is past due by more than fifteen (15) days, ZantIQ may suspend Customer's access after providing written notice. ZantIQ will restore access promptly after receipt of past-due amounts. Suspension does not relieve Customer of its payment obligations.
Customer may upgrade a Plan at any time; the incremental fee for the upgraded tier is prorated for the remainder of the billing period. Downgrades take effect at the next renewal date. No credit or refund is issued for unused capacity on the prior Plan.
ZantIQ grants Customer a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term, solely for Customer's internal business purposes in accordance with these Terms, the applicable Plan, and the Documentation.
Customer must provide accurate, complete, and current account information and promptly update it as needed. Customer is responsible for all activity that occurs under its Account and for maintaining the confidentiality of access credentials. Customer must notify ZantIQ immediately at info@zantiq.ai if it suspects unauthorized access.
Customer may not: (a) share login credentials among multiple individuals; (b) permit access by more Users than its Plan allows; or (c) provide access to any third party, except contractors working solely on Customer's behalf who are bound by confidentiality obligations at least as protective as these Terms.
Customer agrees not to, and will ensure its Users do not:
ZantIQ reserves the right to suspend or terminate access for material violations of this Section, with or without prior notice depending on severity.
As between ZantIQ and Customer, Customer retains all right, title, and interest in and to Contract Data and all other data Customer submits to the Service ("Customer Data"). ZantIQ acquires no ownership interest in Customer Data.
Customer grants ZantIQ a limited, non-exclusive license to access, process, and display Customer Data solely to: (a) provide the Service to Customer; (b) prevent or address technical or security issues; (c) comply with legal obligations; and (d) as otherwise directed by Customer. This license terminates when the applicable data is deleted from the Service.
The Service uses AI/ML infrastructure—including Google Vertex AI and the Gemini family of models operated by Google Cloud—to extract obligations, analyze contract terms, and generate Outputs. By using the Service, Customer acknowledges and consents to this processing as part of service delivery.
ZantIQ does not use Customer Data to train or improve its own AI models or those of any third party, and does not permit Google Cloud to use Customer Data for model training. Processing is limited to real-time inference (extraction and analysis) and is governed by Google Cloud's data processing commitments. Customer Data processed through Vertex AI is not retained by Google for purposes other than delivering the API response.
When Customer connects a third-party system (e.g., Salesforce, HubSpot, Jira, Zendesk), Customer authorizes ZantIQ to read from and write to that system on Customer's behalf to the extent necessary to deliver the configured Service features. Customer represents that it has authority to grant such access. ZantIQ is not responsible for the availability, accuracy, or actions of third-party systems.
Customer may export its structured data via the Service's export features at any time during the subscription term. Upon termination or expiration of a subscription, ZantIQ will: (a) retain Customer Data for thirty (30) days to allow Customer to export it; and (b) delete or destroy Customer Data within sixty (60) days of the end of that retention period, except as required by law or backup retention policies (in which case data is securely isolated and deleted as soon as practicable). ZantIQ will confirm deletion upon request.
ZantIQ and its licensors retain all right, title, and interest in and to: (a) the Service and all underlying software, algorithms, models, and infrastructure; (b) all Documentation; (c) all anonymized and aggregated data derived from service usage that does not identify Customer or its Users; and (d) any improvements, enhancements, or derivative works of the foregoing. Nothing in these Terms transfers any ZantIQ IP to Customer.
If Customer provides suggestions, feedback, or ideas regarding the Service ("Feedback"), Customer grants ZantIQ a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate Feedback into the Service or any other ZantIQ product without obligation or compensation to Customer.
The Service may integrate with third-party software platforms ("Connectors"). ZantIQ does not warrant or support third-party platforms and is not responsible for any disruption, data loss, or other harm resulting from third-party platform actions, outages, or API changes. Customer's use of Connectors may be subject to additional terms imposed by the third-party platform provider.
"Confidential Information" means any non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Data is Customer's Confidential Information. ZantIQ's pricing, technology, roadmap, and security documentation are ZantIQ's Confidential Information.
Recipient will: (a) use Confidential Information only to exercise its rights and perform its obligations under these Terms; (b) protect Confidential Information using at least the same degree of care it uses for its own confidential information, and no less than reasonable care; and (c) limit access to those employees, contractors, and agents who have a need to know and are bound by confidentiality obligations no less protective than this Section.
Obligations under Section 9.2 do not apply to information that: (a) is or becomes publicly known without breach of these Terms; (b) was rightfully known to Recipient prior to disclosure; (c) was rightfully disclosed to Recipient by a third party without restriction; or (d) was independently developed by Recipient without use of Confidential Information.
Recipient may disclose Confidential Information to the extent required by law, regulation, or court order, provided it gives Discloser advance written notice (to the extent legally permitted) and reasonable assistance so Discloser may seek a protective order.
Confidentiality obligations survive termination or expiration of these Terms for three (3) years, except that obligations with respect to trade secrets survive indefinitely.
Each party represents and warrants to the other that: (a) it has full legal authority to enter into these Terms; (b) its performance will not violate any law or agreement; and (c) it will comply with all applicable laws in connection with these Terms.
ZantIQ warrants that the Service will perform materially in accordance with the Documentation during the subscription term. Customer's exclusive remedy for a breach of this warranty is for ZantIQ to use commercially reasonable efforts to correct the non-conformity. If ZantIQ cannot do so within thirty (30) days of a written warranty claim, Customer may terminate the affected subscription and receive a prorated refund for unused prepaid Fees.
Customer warrants that: (a) it has all rights necessary to upload Customer Data to the Service; (b) Customer Data does not infringe the intellectual property or privacy rights of any third party; and (c) Customer's use of the Service complies with all applicable laws.
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.2, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." ZANTIQ DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ZANTIQ DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY LEGAL, COMPLIANCE, OR BUSINESS PURPOSE. OUTPUTS ARE FOR INFORMATIONAL PURPOSES AND DO NOT CONSTITUTE LEGAL ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE—WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO ZANTIQ IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF NO FEES HAVE BEEN PAID, THE CAP IS $250.
The exclusions and caps in Sections 11.1 and 11.2 do not apply to: (a) a party's indemnification obligations under Section 12; (b) damages arising from Customer's breach of Section 5 (Acceptable Use) or Section 9 (Confidentiality); (c) ZantIQ's indemnification obligations under Section 12.1; (d) a party's gross negligence or willful misconduct; or (e) claims that cannot be limited under applicable law.
ZantIQ will defend Customer against any third-party claim alleging that the Service, as used in accordance with these Terms, infringes any U.S. patent, copyright, trademark, or trade secret of a third party, and will pay amounts finally awarded by a court or agreed in settlement. ZantIQ's obligations under this Section do not apply if the claim arises from: (a) modification of the Service by anyone other than ZantIQ; (b) use of the Service in combination with third-party products or data not authorized by ZantIQ; (c) Customer Data; or (d) Customer's breach of these Terms.
If the Service becomes or is likely to become subject to an infringement claim, ZantIQ may (at its sole discretion and expense): (i) obtain a license permitting continued use; (ii) modify the Service to be non-infringing; or (iii) terminate the affected subscription and refund prepaid unused Fees.
Customer will defend ZantIQ, its affiliates, and their respective directors, officers, employees, and agents against any third-party claim arising out of or relating to: (a) Customer Data (including any claim that Customer Data infringes or misappropriates third-party rights); (b) Customer's breach of Section 5 (Acceptable Use), Section 6.3 (AI Processing), or applicable law; or (c) Customer's Connector configurations or third-party data accessed through the Service, and will pay amounts finally awarded or agreed in settlement.
The indemnified party must: (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of defense and settlement (subject to the indemnified party's right to participate with counsel of its own choosing at its own expense); and (c) provide reasonable cooperation. Settlement may not impose obligations on the indemnified party without its prior written consent.
ZantIQ targets 99.5% monthly uptime for the Service (excluding scheduled maintenance and events outside ZantIQ's reasonable control). Uptime commitments, credit schedules, and exclusions for Enterprise customers are specified in the applicable Order or SLA addendum. For Starter, Pro, and Business plans, ZantIQ will use commercially reasonable efforts to meet availability targets but does not offer contractual SLA credits unless separately agreed in writing.
Scheduled maintenance will be communicated at least 24 hours in advance via the ZantIQ status page (status.zantiq.ai).
These Terms commence on the date Customer first creates an Account or executes an Order and continue until all subscriptions expire or are terminated.
Either party may terminate these Terms and all subscriptions upon written notice if the other party: (a) materially breaches these Terms and fails to cure the breach within thirty (30) days of written notice; or (b) becomes insolvent, makes a general assignment for the benefit of creditors, or has a receiver or trustee appointed.
During the 14-day free trial. Customer may cancel at any time before the trial ends by using the Cancel trial control in Account settings or by contacting info@zantiq.ai. A cancellation submitted before day 15 of the trial terminates the account immediately with no charge and no subscription term commencing.
After the trial (paid subscription). Every paid Plan is sold on a twelve (12) month minimum term that commences with the first paid charge on day 15 of the trial (see Section 3.4). Customer may submit a cancellation request at any time, but cancellation takes effect at the end of the then-current twelve (12) month term — the Service remains active and Fees remain owed through that end date. To stop auto-renewal at the end of a term, the cancellation request must be received at least thirty (30) days before the renewal date; otherwise the payment method on file will be charged for the next 12-month term. No refunds are issued for partial periods or unused prepaid annual subscriptions, except as required by law.
Upon termination: (a) all subscriptions and access rights immediately cease; (b) Customer must cease all use of the Service; (c) ZantIQ will make Customer Data available for export for thirty (30) days post-termination as described in Section 6.5; and (d) all Fees accrued through the termination date are immediately due.
Sections 2 (Definitions), 6.1 (Data Ownership), 7 (ZantIQ IP), 9 (Confidentiality), 10.4 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 14.4 (Effect of Termination), 15 (Dispute Resolution), and 16 (General) survive termination or expiration.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating arbitration, the parties agree to attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by sending written notice describing the dispute in reasonable detail. The parties will have thirty (30) days (or a longer period mutually agreed) to resolve the dispute informally before proceeding to arbitration.
EXCEPT AS PROVIDED IN SECTION 15.5, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION, NOT IN COURT. Arbitration will be conducted by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, with one arbitrator, and will take place in San Francisco, California (or by video conference by mutual agreement). The arbitrator's decision will be final and enforceable in any court with jurisdiction.
EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WITH RESPECT TO ANY CLAIM SUBJECT TO THESE TERMS. THE ARBITRATOR HAS NO AUTHORITY TO CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING. This waiver does not apply to claims brought under applicable consumer protection statutes to the extent such statutes prohibit waiver.
Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or Confidential Information pending arbitration. Claims within the jurisdiction of small claims court may be filed there instead of arbitration.
Customer will comply with all applicable export control laws and regulations, including the U.S. Export Administration Regulations. Customer represents that it is not (a) located in a country subject to U.S. government embargo; (b) listed on any U.S. government denied-party list; or (c) using the Service for any purpose prohibited by applicable export law.
Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, strikes, pandemics, internet or power failures, or denial-of-service attacks. The delayed party will notify the other promptly and use reasonable efforts to resume performance. Sustained force majeure events exceeding sixty (60) days give either party the right to terminate the affected subscription with a prorated refund of prepaid Fees for the unused period.
ZantIQ may update these Terms by posting a revised version at zantiq.ai/legal/terms and providing at least thirty (30) days' written notice to Customer. Continued use of the Service after the effective date of revised Terms constitutes acceptance. If Customer objects to a material change, it may terminate its subscription within the notice period and receive a prorated refund of prepaid Fees for the unused portion.
Neither party may assign these Terms or any rights hereunder without the other party's prior written consent, except that either party may assign these Terms without consent to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the assignee agrees in writing to be bound by these Terms. Any other purported assignment is void.
Each party will comply with all applicable anti-bribery and anti-corruption laws. Neither party will offer, pay, promise, or authorize any bribe, kickback, or improper payment in connection with these Terms.
Notices to ZantIQ must be sent by email to info@zantiq.ai. Notices from ZantIQ to Customer will be sent to the email address on file with the Account. Notices are effective upon delivery.
If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. A party's failure to enforce any provision is not a waiver of future enforcement.
These Terms, together with the Privacy Policy, any Order, and any addenda incorporated by reference (including an applicable Data Processing Agreement or SLA), constitute the entire agreement between the parties regarding the Service. They supersede all prior understandings, agreements, representations, and warranties. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation."
The Service is commercial computer software and the Documentation constitutes commercial computer software documentation as defined in applicable government acquisition regulations. Government customers acquire the Service with only the rights granted to all other customers under these Terms.
Legal inquiries: info@zantiq.ai · Support: support@zantiq.ai · Security: info@zantiq.ai
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