Data-backed research on why contract enforcement fails at scale — and how the operating system for every contract you sign (customer and vendor) fixes it.
Enterprises lose $26.5 billion annually to IT downtime. Gartner puts the cost at $5,600 per minute. Yet the SLA credits most contracts provide recover less than 1% of actual damages. This paper examines why the gap exists — and why no enterprise can afford to monitor contracts manually anymore.
The average enterprise runs 106 separate software systems — most holding critical data in isolation. IBM and Harvard Business Review estimate this costs U.S. businesses $3.1 trillion per year. This paper quantifies the full cost of enterprise data silos and shows how ZantIQ eliminates the most overlooked one: contract obligation data.
Uptime Institute reports 55% of outages now cost over $100k; ITIC puts 44% of enterprises above $1M per hour. Every one of those outages, when caused by a vendor, triggers a contractual SLA credit — and most of those credits are never claimed. This paper quantifies the buy-side credit gap and shows what a systematic recovery workflow looks like.
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